RESERVATION / BOOKING PROCEDURES


About our apartments

Q1. What type of apartment are we renting out?
• Our apartments are located within the Universiti Brunei Darussalam designed for university’s students accommodation.
• Being student accommodation, all our rooms are for single occupancy fitted with one single bed in each room.
• Each apartment comprises 5 bedrooms with sharing living room, kitchen, toilet, shower and laundreatte area.

Q2. What is included in the price?
• Furnishings and appliances

a) Our minimum length of stay is 2 nights, except for the following:
b) Minimum length of sTay is 2 nights, except for check in on a Friday or Saturday night is 3 nights.
c) For Special Event all rooms will be booked and rate will be advised upon availability of room.

a) Simply contact us on 6732463001 Ext. 2131 or 2132 or book online.

a) For standard bookings: To confirm your booking, you are require to transfer o first night's accommodation tariff via bank transfer or counter payment as a deposit (refundable as per our Cancellation Policy).
b) For bookings over Special Event Periods where check-in is MORE than 45 days away; The first nights’ accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
c) For bookings over Special Event Periods where check-in is LESS than 31 days away Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.

a) For stays of 7 nights or less payment must be made on check-in.
b) For stays of 13 nights or more the first 7 nights must be paid for on check-in. The remaining balance must be paid weekly thereafter.

a) All prices are quoted in Brunei Dollars.
b) We accept only Cash Payment

a) All prices are quoted in Brunei Dollars.
b) We accept only Cash Payment

a) Unfortunately we are not able to take up Credit Card payment. Therefore all booking will require full payment on check-in as well a $250 security bond. For bookings during Special Event Periods a $500 security bond is required.

a) For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
b) For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.
c) For bookings during Special Events Periods where the booking is made less than 31 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non refundable.
d) Calculation of arrival is based upon a 2pm check-in

ABOUT OUR APARTMENT



a) Our apartments are located within the Universiti Brunei Darussalam designed for university's students accommodation,
b) Being student accommodation, all our rooms are for single occupancy fitted with one single bed in each room.
c) Each apartment comprises 5 bedrooms with shoring living room, kitchen, toilet, shower and launderette area.

a) Furnishings and appliances
b) Linen and towels
c) Broadband Internet access on your laptop
d) Utilities such as electricity and gas
e) The apartment is serviced even/ 7 days from check in. Should you require additional servicing you will need to contact the office and an extra fee will be payable.
f) Use of the building's facilities including the sport complex.

a) Dining at our Food Court
b) Purchasing of good from our convenient store/br> c) Charges For telephone calls made
d) Special furnishing requests
e) Pantry service

a) Your apartment includes everything necessary for a comfortable stay including high quality furnishings and appliances, linen, towels, fully equipped laundry and a fully equipped kitchen with a microwave_ fridge, oven and electric cook top.

a) Five Bedrooms (1 bathroom) - max of 6 persons (includes I person on rollaway bed). Please note rollaway bed available at extra cost.

a) Rollaway bed for one adult $49.00 per night.
b) We do not provide PortaCot.
c) (Only 1 extra bed per apartment. Prices t include service charge)

a) Yes, please inform our staff ad your special requirement when reserving our apartment.

Free onsite car parking is available at all locations • Our secured car parks are accessed by card gate control.

All our apartment only fitted with local channel, however for long stay tenant may seek for their own Astro to be installed by Astro providers.

a) All our apartments are connected to a high speed broadband network offering high speed Internet access.
b) Our broadband service is offered via WiFi (wireless) or Ethernet cable (which we provide)
c) All our internet are free for registered tenants.

a) We have recently installed WIFI access points to all our apartments.

a) One connection per room

a) Please contact our maintenance department to have this installed at your apartment.

CHECK IN & CHECK OUT INFO



a) Keys can be collected from our Accommodation Office between 7am and 5.00 pm, Monday to Saturday.

a) Our check in time is 2pm and check out time is 10.00 am.

a) Key collection can be mode outside business hours by prior arrangement. Check-in instructions will be provided with your booking confirmation.

a) Please note that there are no storage facilities at The Core Residential College.